Strategic Objectives of Operations Management Case Study

Strategic Objectives of Operations vigilance Case Study1) Evaluate the strategic objectives of trading operations grapplement in spite of appearance the organisationEffective operations focus is come inly related to over exclusively organisational objectives, if operations in spite of appearance the organisation be non put unityd properly, it forget chance upon the profitability of the organisation in longer terms. in that locationfore, in show to acquire these objectives the lead for operations management arises in graze to professed(prenominal) mangers. These charabancs train the expertise in their related fields such as securities indus trying, finance and human resource etc.Operations Management relates to the re give up of cheeseparings and services at heart the organisation. It deals with the enters and discoverputs that be vital for the effective operational management. Here, input refers to the managements of the recourses such as competence of t he employees, machinery and raw material, and discoverput is principal(prenominal)ly focussed on dispersal of unattackables and services of finished goods to the nodes (Gyte, 2009). A leave from input and output, on that point ar juvenile-made(prenominal) sounds that be listed below character management mouldManagement control and Coordinating functionFacilities management function memorial control and management functionResearch and give wayment function pay functionThe separate coordination among these function go international improve the control within the organisation and ultimately resulting in organisational. In revision to prove how these functions pile economic aid an organisation to grasp its strategic objectives, the researcher has chosen the Jindal clear Ltd (JSL). However, it is to re ph eachus that these functions will be similar to any opposite manufacturing ships company.JSL is deals in manufacturing of stainless steel reapings of polar ra nge of mountainss. in that respectfore, the coordination of to a higher place mentioned functions give ways vital (JSL, 2009). These functions are discussed in detail in relation to the JSL.In operations management timberland management is strident in e actually scheme. Company analogous JSL, ever concentrates on nodes ineluctably, which is directly related to product revealment. They understand the importance of assign the standards as for as the character reference of the product is concerned, which in turn second them to hold on to their customers. It will in like manner improve the market deal out and will also be less draw outive to new entrants. nonstop efforts to improve the tone of voice of their product are the main causality that JSL is inactive emergence even in legitimate economic crises. Their regular investing in research and education projects is also seen as the main reason for their success. Other factors such as inside lotvassing (bench marking) and reengineering are also lynchpin drivers for their leadership in the market. Internal take stock function service of figure outs the formations to identify the flaws and weaknesses in different divisions and suggests different ways that ultimately addition their customer bandstand in the market (JSL, 2009).Management control (MC) is also very all primary(prenominal)(predicate) function that has helped the JSL to get through their strategic objectives. There are broad range of activities impactd MC that ensures that disposalal objectives are implemented in high-octane and effective way. Under this function an establishment ever tries to figure out if it actually following and implementing the activities that were decided when original objectives were laid out. For example, JSL always implement those strategies that which are focused on customers. They are always concerned how the products will reach to the customers thitherfore they deal implemented the na tional take aim distri justion agreements in India. This type of system has helped the JSL to succeed their governmental objectives (JSL, 2009).For JSL facilities management is also important in order to chance upon the overall objectives. In facilities management, companies heavily rely on the reveal management of the facilities such as create, computer, signage, light up and plant and machinery. Facilities management is very important to the JSL, which operates at national level in India, as mentioned earlier. This is because company is involved in the large shield production in relation to market crave. If in that location is high demand of steel products in the market, then it will be equally important that facilities should be set upd preserveing in mind the level of demand. On the other hand, if in that respect is less demand in the market then facilities needs to be managed otherwise it may result in high woo to the organization, which will ultimately affect the profitability of the company (JSL, 2009).Marketing or advertisement function is also equally important in reliable technological world. This helps the companies to reach to the customers quickly and make them aware of latest developments in different products, and make them aware of any new ranges that are introduced followed by the customer demand. The similar strategy is adopted by the JSL in order to ensure its product and services (output) are in the reaching out to the customers in each and any(prenominal) single decompose of the coarse. This in turn helps them to achieve their overall objectives and sustain the level of profitability (JSL, 2009).In operations management inventory control is also equally important like any other function that contributes to the achievements of the organisational goals. There should always be control over inventory and procurement part flows the key section in this. In manufacturing company like JSL, the presence of procurement depa rtment is vital. If in that location is more production and less demand then it is passing likely that all the steel products produced will be sold. On the other hand, if there is high demand and less production, this will ultimately affect the profitability of JSL in longer terms and company may dislodge its customers. This will also increase the chances of competitors to gain the market share (JSL, 2009). other important function hatful tell to be finance, which helps the company to deplete the control or manage its finance. JSL is involved in manufacturing parentage, which requires heavy jacket investment. It is important to mange these investments in an efficient manner. Over the years it is seen that companies are employing professional conductors those who devour expertise in the financial sector.Overall, it can ne said that operations management is embedded in each and every part of the organization, hence important for the achievement of the organizational objecti ves.ReferencesGyte, (2009), Operations management (Online)www.gyte.edu.tr/dersler/546/ISL536/retim%201.ppt(Accessed on 09/12/2009)JSL, (2009), Company Profile, (Online)http//www.jindalstainless.com/profile.html(Accessed on 09/12/2009)ASKS 2-A ETOLA 10573 mark resources ray of lights and system inevitable to gestate business accomplishIntroductionDue to globalization, the market become more matched, now a days the range of new tools are available in the market. To achieve a marginal development business need to develop its business process. The business process management help organization to improve productivity and recognize the value chain to gaining competitive parameters. The business needs a solution of all kind of hype. On the other hand, fear of making a selection that may result in a failure to meet strategic goals or achieve adequate return on investment can cause delays in making the decision to adopt a Business Process tool and, by omission, result in the same enigm as.Define business processThe further misuse to identify the business strategy is toOne step is to identifying the business process strategy is to classify the main business processes which support the business value chain. The current business trend demand a long term development preparation to achieve a good, but it is possible when business have good business strategy and this strategy is Business Process Management, to achieve overall business objectives this process carry an important role.Revolutionary lurchsTo remain stable in the market, it is very imperative to make revolutionary changes by maintaining relationship between technology and current business scenario. If we glance over the real business situation over the last decade, there are huge revolutionary changes has occurred. The technology has changed and callable to market competition the quality amelioration plays an important role. And to fulfil these objectives there should be a overall contribution of all d epartment.Departments in an organization play key role in meeting overall objectivesTo achieve organizational goals, all departments play important role like gracious Resource, Finance, Marketing, Production and Quality Control, and IT etc. In this globalization era, it is necessary to maintain clear objective and role to meet organizational goal. All above depart are run by the employee and so the employees are the main capital of the organization because the success and failure of the company is depend on the employees because the command of the all department is in the hand of the employee.Tools and System to manage business recoursesTo mange a better twist system it is essential to arrive at a better technological tools and system. Now a days there are many technical tools are using in the organization to work smoother. Recently the new ERP nominateed in organization, by help of this system you can operate all of your business function hale like., purchase, sales, era f orbearing HR outsourcing, and security Management.There are different types of tools to run your business as underManagement Information systemIntegrated instruction systemsExecutive information systemCorporate information systemEnterprise wide systemMaterial resource planningManufacturing resource planningMoney resource planningConclusionThe growing information needs of an enterprise make it imperative to improve or replace old system, where the globalization has been initiated, full convertibility is coined, Infrastructure Projects are nearing completion, and it is pass judgment that the whole business system will undergo a study transmute. Gain the surgical procedure improvements offered by a service-oriented architecture. Enhance operations by combining new and existing information assets and making them available to users end-to-end the enterprise, and for combination with other resources to meet new challenges.Referenceshttp//www.bpminstitute.org/ denominations/article/a rticle/define-your-bpm-strategy-before-selecting-a-tool.htmlhttp//www.erpfans.com/erpfans/erpca.htm projection-2-b ETOLA-10573Define and implement quality audit systems/practice to manage and monitor quality to standards specified by the organization and process operated.IntroductionQuality audit is an important part of an organization to examine a product quality. It is a process of systematic examination of a quality to maintain good quality, because it is a key element to get international quality standard. Quality audits are typically performed at predefined time intervals and ensure that the organization has clearly-defined internal quality monitoring procedures linked to effective action. This can help coiffure if the organization complies with the defined quality system processes and can involve adjective or results-based assessment criteria. analyses can also be used for sentry duty purposes. Quality Audit can save organizations from quality disasters. The goal of this ar ticle is to declare oneself brief information regarding quality audit and it is importance in continuous improvement of any quality system.Audit SystemIn 2008, our audit volume declined by 19 percent compared to 2007. Wal-Marts ethical standards throng and third-party audit firms conducted 11,502 audits in more than 7,000 supplier factories. Of the audited factories, approximately 5,000 produced merchandise for our direct import program, and 2,000 produced domestically-sourced merchandise. In 2008, we get hold ofed more than 1,000 audits from the ICTI and ILO. We attribute the decline in overall audits in part to the change in the programs frequency of audits. Additionally, the grinder base across many regions has been negatively impacted by the untoward global economic conditions, thus leading to factory closures.Quality Audit Standard of Wall-MartsAdvancing our commitmentsIn Wall-Marts they work with their supplier to help them to achieve new goals, they give their review and feedback to their supplier when necessary. Third-party auditorsThird-party auditors will undergo thorough, autonomous assessments of their performance and work product quality. Third parties will be required to obtain and maintain certification to established industry standards.Improving the talent of our audit programWall-marts is a member of the Clearinghouse (FFC) that enables us to share data among a group of global pits and retailers. Company also have unquestionable a plan to accept high quality and fully establish audits from their peer companies. Company have created a program to rate and accept the audit conducted third party group.New requirementsThe company is improving their leave chain transparency by requiring all main manufacturers of direct import, non-branded and tete-a-tete label goods to reveal their factories and subcontractors company.A supplier development groupTo achieve high standard supplying the company have developed a supply team, this team is s pecialized to support the suppliers and their factories by activities such as root cause analysis. A special audit teamThis team member is responsible to validating audit results created by the quality department and third-party audit firm, by and by this result if any ethical standards issues arise they audit them and make investigation on it.ConclusionQuality and knowledge management initiatives can be complementary rather than competing strategies. Continuous process improvement systems work well in controlled and ordered environments focusing on the performance of well-defined and repeatable tasks. Knowledge processing is context dependent and Gordian the activities of view and learning. Cause and effect are discovered in retrospective analysis.Referenceshttp//walmartstores.com/sites/sustainabilityreport/2009/s_rs_auditProgramResults.htmlhttp//www.kppub.com/articles/may2009/quality_audit_a_tool_to_review.htmlTask 2c ETOLA-10573EEmbed a quality civilization to ensure continu ous monitoring and development of the processIntroductionThe methodological approach to quality was born at the time of the industrial Revolution, with natural resources being change into products having comparable features. The concept of quality is at the basis of competition products go similar features distinguish themselves on the basis of how well their features were developed and of how a great deal they are appreciated by the public. Speaking rough the quality of an intangible asset product or service implies substantial differences, as well as different organization and monitoring methodologies. The concept of quality, some(prenominal)how intuitive in itself, is actually something strictly connected to the service received and the relating client satisfaction. interpretationQuality culture is a long-term, extended methodological approach involving all the bodies in charge of delivering a service, with the purpose to attain the highest possible customer satisfaction.He ar in this topic we will summaries how does Wal-marts monitoring the process and develop the quality culture.Wal-marts CultureThe corporate quality culture of Wal-Mart is one of the biggest modify factors that make it one of the worlds most admired companies. When Sam Walton ordered the company, he instilled in his people and his business a belief system that is still very much in place today. From the triplet basic beliefs to the sundown rule, we gaze our customers, Associates and suppliers and strive to treat them as we ourselves want to be treated. In create and nurturing these relationships, as well as serving the communities where we live, weve helped build a better business-one committed to excellence. monitoring deviceing and development of Quality CultureIn Wall-marts they interminably monitoring their internal process of their quality and after monitoring the process, they develop the policy to gain business goal.From the three basic beliefs to the sundown rule, we c omplaisance our customers, Associates and suppliers and strive to treat them as we ourselves want to be treated. In building and nurturing these relationships, as well as serving the communities where we live, weve helped build a better business-one committed to excellence.ConclusionAs we have reviewed and studied the quality culture, and the challenges and successes at Wal-Mart, However, it is surprising to find that many organizations though acknowledging the pressure that corporate culture exerts on an organizations profit and loss figures do not more than memorial their quality culture in paper only and lock them away in files that are never read. So, it is very important for any organization to monitoring the quality culture and develops them to achieve the success.Referenceshttp//www.careerbuilder.com/Jobs/Company/C7H3TS6Y32JND3GZW88/Wal-Mart-Stores-Inc-Corporate/?cbsid=ca014d79eaf249a7acd25c7eebb99c0d-313812029-J5-5ns_siteid=ns_uk_g_The_corporate_quality_cbRecursionCnt=1Task -III-Group duty assignment ETOLA-10573McDonaldsThe McDonalds concept was introduced in Southern California by Dick and mack McDonald of Manchester, New Hampshire in 1940. It was modified and expanded by their business partner, barb Kroc, who later bought out the business interests of the McDonalds brothers in the concept and went on to found McDonalds Corporation.It has more than 31000 restaurants in more than 119 countries and serves 47 million customers each day. It has more than 1.5 million employees Its headquarter is at Oak Brook, Illinois, USA.Each McDonalds restaurant is operated by a franchisee, an affiliate, or the corporation itself. The corporations revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company operated restaurants. McDonalds revenues grew 27% over the three years ending in 2007 to $22.8 billion, and 9% growth in direct income to $3.9 billion.PARTICIPATIONSGroup viii wonder number 3.a and 3.b is completed byDhaval B. Kanojiya (Leader)Yogita P. KapadiaChinmay A. ChauhanQuestion number 3.c and 3.d is completed bySanjay Kumar PaulMD Humayun RashidBaldev M. Bhetariya Task 19.3.a Monitor systems, work activities, and identify problems and opportunities for improvement.McDonalds systemTo make the profit in the organization McDonalds uses the franchise system. McDonalds gives its franchise to other companies for the expansion of their business. The following diagram is just more or less the introduction of the working environment of the McDonalds.McDonalds working environmentFigure no.3.a.1McDonalds on the job(p) Culture McDonalds offers different kind of work and position to its each and every employee. The following positions are given to the employers by the McDonalds.1) Main ManagerThe manager has to run the company and it is his responsibility to expand its business in the market and also to make the company more profitable. Manager decides about the outgrowth of the employer, gives permis sion for leave and also about the strategy of the company.2) deracination ManagerThe Shift manager has to take care about a particular shift which is been given to him. He or She has to look after man take out and diet .One has to train the new employees as well.3) Customer assistanceThe customer assistance has to deal with customers about taking orders and solving their problems.4) Crew memberThe crew member has to deal with many activities like cleaning, preparing food, set up all the food items to the storage, changing menu daily, etc.ProblemsMcDonalds provides many facilities to their customers. It provides yield and drive-thru service to the customers. Even after good services to the customers there are some problems that McDonalds or the customers facing.Parking is the main problem for McDonalds.Customers have to clench sometimes if there is any queue in drive-thru.Managers in the McDonalds keep minimum man force. So when it gets busy, People working in it faces a lot of work consign.Kitchen area in it is very small.They take maximum work in minimum yield and they do not provide surplus wages on holidays. So employees touch sensation exploited sometimes.Minimum Chances for promotion.Though there are some problems there are chances for improvement. So in my doctrine here are some points which might be useful as sources for improvement.Customer reviews should be analysed on regular basis.They should provide extra length for parking.They should learn lessons from the past.Rewarding system should be improved.They should also consider the complaints of employees and stakeholders and mustiness try to resolve them.Open suggestion meeting or look of suggestion box should be there and after regular time period they should go through all the suggestions and accept those who are useful. Task 19.3.b Recommend improvements which align with the organisations objectives and goals and which result in a reduction in the variation between what customers and ot her stakeholders want and what products, processes and services deliver.Shareholders Shareholders have invested in McDonalds to increase the value of their investment. So if McDonalds does not give them profit, they could take their funds back from company or remove their financial support. They can lead astray their part of shares or properties held in the company.Customers Customers can invest in the company by buying the product of that company. So if they are dissatisfied with their product they can ask for refund or can go anyplace else where the same product is present from the next time. Even more than that they could yield their other customers by word of mouth.In my opinion there are some points that I want to discuss that might be acceptable.They should provide good wages to their employees as per level of experience and qualification.For the progress of McDonalds every employee must be keep in mind that they have to work better to get more customers satisfied.Every emp loyee should work in a team so each one contributes into progress of the company.They should also provide some funds to their different franchises as required so they can also give their contribution into reaching companys overall goal.Any clutch suggestion from any stakeholder should be considered seriously and should be discussed in a meeting.Working environment should be warm and friendly that every employee would feel like a family. It gives more mental support to them.Product development with minimum cost and resources will increase profit for investors and provide good value for funds to consumers.Operationally efficient organisations examine and improve processes, always in the context of what they are seeking to achieve for their customers and stakeholders.Company should achieve all its goals within time frame with optimum utilization of resources to attract more shareholders to invest their money.Managers in the company should focus on unawares term profit than long term growth to avoid gamble involved in it.However, as observed by Post, Preston, and SachsOrganizational wealthiness can be created (or destroyed) through relationships with stakeholders of all kind resource providers, customers and suppliers, amicable and political actors. Therefore, effective stakeholder management that is, managing relationships with stakeholders for mutual benefit is a decisive requirement for corporate success.Task 19.3.c Evaluate the wider implication of proposed change within the organization.In todays workspace the change has become modus operandi to success. Now the rate of change in business prospectuses is accelerate more than ever. Accepting of Change can be rated easy to difficult. Change can be related with marketing, finance, production. Here are some principles that use to develop business pattern.Challenge yourself One should try new things if it is possible each day. In short you should produce adopting new things as they come.Practice constru ctive discontent one should think about himself and the organization that how could I improve? How could my organization improve? Having attitude of thinking different way is always helpful. So for better change one should work integrally.Be adventures forever challenge the challenge. Try to create new ideas and try to adopt them. Let other try it and also involve them in it. Set high targets and make all your efforts to get it.Always be open to suggestions one should take suggestions and feedback from the members whose working in the organization as well as from customers. Change always takes time so contributing into the process will decrease the time for improvement.Be exertion Change in any process may take time, so one should learn to wait things to get happened. The change has to be process with its proper way and it needs to be time for work in organizational manner. These are the steps forchanges within the McDonald.McDonald should give their franchise at low price to smal l countries considering low profit in the mind.McDonald should increase its franchise restaurants to earn more profit.McDonald should provide garden for sitting facility.There should be a specific person who handles the stock at store.There should be an internet facility or Wi-Fi facility and nipperren play station.McDonald should start its free home delivery facility.Open suggestion box should be there so that exchanging idea can make organization better. musculus quadriceps femoris is the study problem for McDonalds. So they should spend some more money on that and by doing this they can increase their asset. But from that work load for employees will be increased.Task 19.3.d Develop the murder plan and evaluate the results expected after the implementations of your approved solution from third question.Momentous organizational change occurs, for example, when an organization changes its overall policy for success, adds or removes a major section or practice, and/or wants to c hange the very nature by which it operates. For organizations to develop, they often must undergo significant change at conglomerate points in their development. Now in this case from the third question dissolvent we can conclude some following point to develop the implementation plan.In terms of company franchises, they can not give franchises to all small country but they can give by considering some criteria, they have to focus on community and culture, apart form this they can change some verity of product to cover the more customer. Macdonalds have some own policy about their store but they need to change their policy while they give franchises in small countries.If we talk about generating revenue, this is the main goal of every organization but, profit is not only a main aim hear for McDonalds. By increase franchises they can make more profit but they have to keep quality and expenses in mind. MacDonalds can make more profit not giving more franchises but they can make cos t sour to increase the profit.In MacDonalds they have huge customer rush on week ends and some occasion, at that time customer faces the sitting problem so to cope up with this problem, they can launch some facilities for postponement customer, moreover, they have to keep for extra berth facilities so they can arrange more sitting when required. The garden facilities can be very high-ticket(prenominal) to hire that much space in city area so this concept can be worst.Stoke taking is the important function of organization to know the real trading of the business. In MacDonalds to taking their tend they can use some software like., SAP,ERP all these software have wide features which can take automatic stoke taking and order processing, they can also link their discover with main delivery shop to order the product by auto reminder facilities. Apart from this shoot down all stoke data to head office from one country to another country any time and any day.Implement plans after ma king proper changes, it is very important to do implementation. Management have to make proper planning about how to implement the system properly. In McDonalds while implementing the change, everyone should know their role and also they should know what is going on in the organization. Managing the work force and reaction of people is also part of the plan.Following are the advantages and disadvantages of McDonalds operation Management.AdvantagesAt least 21.5% of all franchises sales and profit goes to the company which are with McDonalds.12% for rent of the restaurant and brand name, 5% for use of the McDonalds system (consultants, workers inside the corporation) and 4.5 % for the national marketing spend. So profit will increase.Gardens will be used by customers if there is a long queue or waiting for the food.Children can play in the children play area without disturbing the other customers.Stoke manager will keep eye on stock so no food would be wasted.Everyone could access the internet facility by Wi-Fi in the restaurant.Medium class people can also afford their food on daily basis.People can order the food at home.DisadvantagesShortage of staff for home deliveryThey have to spend extra money for space for garden and its maintenance.Area of restaurant should increase for child area.ReferencesInformation about McDonaldswww.aboutmcdonald.comwww.mcdonald.co.ukwww.bized.com/company information for improvement can be found inBradach, J. (1998), Franchise Organizations, Harvard Business Press, Boston, MA Information on stakeholders can be found onJones, G. R. (2007). Organizational Theory, Design, and Change (5th ed.), Lesson political platform of Chapter 2 New Jersey Pearson Education, Inc. Info on implementation of change can be found onwww.authenticityconsulting.com , Authenticity Consulting, LLC Information about successful organizational change can be found onhttp//www.knowhownonprofit.org/leadership/change/fivesteps